Verizon FiOS Ordeal

So Bri and I recently moved to an area that is FiOS ready. To those who haven’t heard of FiOS, it’s supposed to be the bomb as far as internet, phone, and TV go.

Bri and I wanted to keep the same number we had at the apartment. That required us to wait two weeks before Verizon installing it, so they can port the number. Also, it required us to keep our Comcast account active (even though we couldn’t watch TV, Internet, etc). We made an appointment with Verizon and they were scheduled to come out on a Friday. Brian took the day off to get it installed, along with Brinks.

Verizon never showed up. Nor did they call to tell us they weren’t showing up. Supposedly, there was an error in their system saying we couldn’t get FiOS. Come to find out, they also could not port over our number, which they claimed they could do. Hours on the phone later, we set up a new appointment. And, no, they couldn’t pull some strings and get dispatch out there early for us, nor could they install it on the weekend or on Monday.

We now had an appointment for Wednesday between the hours of 8 and 5. I didn’t want to take the day off because leave is very important, and I have to save it for Dad stuff. I bribed one of my friends to come up and spend the day waiting for Verizon.

They showed up, I guess, around 1PM and proceeded to install FiOS. I get a text saying it would cost $55 per TV to run wire so we can have cable. The house CAME wired with Coax. According to the techs who were installing it, it wasn’t Coax, but a thicker wire. Whatever, Bri and I weren’t home so we couldn’t tell.

When I got home, I let them do their thing, thinking they are professionals and wouldn’t mess anything up. Was I wrong. When the guys left, Bri and I walked around the house to see what they had done. They had CUT our wire to our current Coax system. Not only that, they INSTALLED Coax! The very thing we had wired throughout the house!

Brian called Verizon (yet again). They are supposed to call him back sometime today. We are NOT paying for the Coax installation which we already had. It’s been ridiculous. If they say we still have to pay, we’re probably going to take them to small claims court or something. We can also, hopefully, get the dudes in trouble who installed the stuff. They did a horrible job anyway. They even left their twisty ties on the floor so my cats can choke on them. Nice, right?

Needless to say, I laugh every time I get off the phone with these assholes and they say “recommend us to family and friends”… Yeah, right.

My opinion so far, I watched around 3 hours of TV. Picture is fine. HD is fine. More HD channels than Comcast. Internet is very fast. Honestly, it’s the same as Comcast. I see no real difference. It is NOT the bomb like it’s made out to be.

Bottom line, don’t get Verizon. They’re jerks. I’ll update later about how it all turns out.